Customer Success Team Lead - 12-Month Coverage

Posted 19 days 6 hours ago by SoftCo

Permanent

Full Time

Other

Dublin, Dublin, Ireland

Job Description

SoftCo in Dublin is seeking a Customer Success Team Manager on a 12-month fixed-term maternity-cover contract. You will lead the Customer Success team, ensuring high adoption, retention and growth while the previous manager is away.

This is a leadership and operations role, focusing on portfolio visibility, escalations, and a scaled data-led CS model in collaboration with Data & Automation and Account Management.