Customer Success Specialist

Customer Success Specialist - Dublin (Full-time)

Exclusive Networks is a global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Duties and Responsibilities

The Customer Success Specialist is responsible for driving customer adoption, value realisation, retention and growth across our partner ecosystem. Working closely with Partner Managers, Sales, Services and the wider leadership team, the role ensures partners and customers achieve measurable business outcomes from their investments. The role will proactively support onboarding, adoption, success planning, renewal readiness and identification of expansion opportunities.

• Build and maintain success plans covering onboarding, adoption, value realisation and renewal readiness.
• Partner with Partner Managers to develop customer success conversations and engagement strategies.
• Conduct regular business reviews, adoption reviews and success checkpoints.
• Support new customer deployments to accelerate time-to-value and adoption.
• Identify risks to renewal and develop mitigation plans.
• Identify upsell, cross-sell and expansion opportunities and route them to the appropriate sales teams.

Qualifications and Experience

We are looking for a customer success professional with:

• 2-3 years of experience in Customer Success, Account Management, Customer Experience or a similar customer facing role.
• Experience in SaaS, software, cloud or technology businesses is preferred.
• Strong relationship building and communication skills.
• Ability to manage multiple customers and stakeholders.
• Experience conducting business reviews and customer meetings.
• Strong organisational and planning skills.

Personal attributes: customer centric and proactive, commercially aware, collaborative and team oriented, strong communicator and relationship builder, curious and eager to learn, results focused and accountable.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.

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