Customer Success Onboarding Lead (Hybrid)

Focus Group (UK) is seeking a Customer Onboarding & Transition Specialist in Birmingham to own the onboarding journey for new customers, coordinating technical and project aspects during the critical 90-day period. The role involves working hybrid from the Birmingham/Shoreham-by-Sea offices, with some travel to Exeter, Birmingham, and Manchester as needed.

You will manage onboarding plans, conduct meetings, collaborate with engineering and support teams, and ensure a smooth move to Focus Group's