Customer Success Manager, UK
Posted 4 hours ago by Modular Finance AB
Our Customer Success team currently consists of 12 colleagues across the Stockholm and London offices, all of whom play a significant role in our business by working daily to strengthen relationships with our most important asset - our customers. As a Customer Success Manager, your vital task is to create and further develop strong client relationships. To succeed, you must become an expert in our products and customer related processes. In short, you are the CEO of your own client portfolio.
Responsibilities- Nurturing and developing our customer relationships
- End to end onboarding of new customers
- Acting as a bridge for product feedback between customers and the product team
- Help handling incoming support requests
- Driving projects independently and collaboratively
- 08.30 - 09.00: Scan the morning news to stay up to date with market events
- 09.00 - 10.00: Onboarding meeting with a new customer
- 10.00 - 11.00: Meeting with the product team to sync on updates and test new features to ensure you're comfortable selling and instructing clients
- 11.00 - 12.00: Training session for a new user at a listed company
- 12.00 - 13.00: Lunch with colleagues
- 13.00 - 14.00: Sit in on a colleague's sales meeting with one of your clients
- 14.00 - 15.00: Project meeting for your own initiative on how to improve our onboarding structure
- 15.00 - 17.00: Review and follow up on active integration processes
- 17.00 - 17.30: Answering customer questions
- A few years of experience in account management or a similar role (Customer Success Manager/Account Executive/Key Account Manager), preferably within SaaS.
- Excellent communication and presenting skills
- Genuine interest in the stock market and finance industry
- A workplace that promotes learning and knowledge sharing within our field.
- Fast growth with excellent opportunities for professional development for the right person.
- A strong team spirit and joint company activities, such as after works and larger events.
- A stable company with competitive salary and health insurance
- Equity/ownership in Modular Finance after the completed probationary period.
Permanent position with an initial 6 month probationary period
Start date: As soon as possible
Location: London
We apply a hybrid model with the majority of the week in the office. Occasional travel to our headquarters in Stockholm may be required.
Note that your employment is conditional upon you being legally entitled to live and work in the UK.