Customer Success Manager (m/f/d)

Customer Support: You are responsible for supporting our customers throughout their entire journey with us, collaborating with new customers during onboarding to design a communication plan for a successful launch of EGYM Wellpass, and ensuring existing customers continue to receive the support they need.

Project Management: You ensure a smooth project flow and successful go-live during the first three months of the customer lifecycle, immediately following the contract signature.

Product Presentation: You engage employees during kick-off events (both onsite and offsite), championing our product and highlighting the added value of EGYM Wellpass.

Communication: You work hand-in-hand with your colleagues in the Customer Success team to scale our impact, delivering a unified communication strategy that drives long-term activation across all accounts.

Data Analysis: You analyze the development of activation rates for new customers based on key metrics and develop targeted measures based on your findings.

Problem Solving: You identify challenges faced by our customers and develop customized solutions to address them.

Education: You hold a degree in business (Business Administration, Management) or have completed a comparable professional qualification.

Professional Experience: You have at least two years of experience in Sales or Customer Success.

Customer Centricity: You excel at identifying client needs through targeted questioning and offering customized solutions to build trust while maintaining a clear sense of commitment.

Coordination: You possess strong project management skills and know how to manage multiple workstreams effectively without losing sight of the big picture.

Work Style & Software Tools: You stand out through your high level of self-organization, are driven by measurable success, and are proficient in Excel and MS Office, with Salesforce experience being an advantage.

Training & Shadowing: You will shadow a Customer Success team member during at least two onboarding sessions to learn our best practices.

Responsibility: You will independently manage and execute at least ten onboarding sessions for new clients.

Know-how: You will fully internalize the entire customer journey and become an expert in all relevant KPIs and strategic measures.

Onboarding Success: You will successfully achieve the activation targets defined in the target agreement by the third month for at least three of your customers.

Modern Culture: Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision making process.

Continuous Development: Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve.

Fit & Healthy: Free use of the fitness venues across the Hussle network in the UK.

Work-Life-Balance: Benefit from flexible working hours and 26 days of vacation per year.

Compensation: Earn an OTE between £40,000 and £50,000 p.a., with 70% base salary and 30% variable component.

Mentoring Program: Exchange knowledge and grow together across teams and locations through our self organised mentoring platform.

Hybrid Working: Work 2-3 days per week in our stunning new central London office in Paternoster Square, next to St Paul's Cathedral that has its own on site gym.

Fresh fruit, tea, coffee: Available in our office to keep you refreshed and energized throughout your workday.

Discounts: Get a variety of great discounted offers, from fashion to leisure, through our employee benefits portal.

Annual workation: Choose to work from almost anywhere in the world for up to 4 weeks.