Customer Success Manager, HealthTech SaaS

What you will do

• Own a portfolio of NHS and private healthcare customers, driving adoption and measurable outcomes.


• Run onboarding, training and quarterly reviews with clinical and operational stakeholders.


• Protect renewals and surface expansion opportunities within existing accounts.


• Turn frontline customer insight into product and roadmap input.

What we are looking for

• Customer success or account management experience in SaaS, ideally health or public sector facing.


• Understanding of how NHS trusts make decisions and how procurement cycles run.


• Confidence with clinical and operational stakeholders alike.


• Based within reach of London for hybrid working.

Package

• £65,000 to £75,000 base, plus bonus.


• Hybrid in London with customer travel across the UK.