Customer Success Manager, EMEA

What You'll Do

• Drive Strategic Partnerships: Develop deep relationships with client organizations, especially at the C-level, ensuring high retention and satisfaction through regular business reviews and strategic planning.
• Champion Client Success: Lead innovative engagement programs, project updates, and solution optimization initiatives that maximize the value clients receive from TELUS Health solutions.
• Connect & Collaborate: Foster a vibrant client community by facilitating best practice sharing, organizing networking events, and building strong internal partnerships to resolve client needs efficiently.
• Grow & Retain: Manage renewals, identify expansion opportunities, and coordinate additional services while continuously advocating for client needs and product improvements.
• Monitor & Optimize: Set and track performance targets, gather client feedback, and work with internal teams to enhance the overall customer experience and drive product improvements.

What You Bring

• 3+ years of experience in Account Management, Customer Success Management or other customer facing relationship roles, additional experience in B2B sales is preferred.
• Consistent track record meeting and exceeding annual quotas
• Familiarity with Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management market is preferred.
• Proven track record of success in retaining and growing relationships with accounts and managing complex alliance and channel partners.
• A strong consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.
• Strong interpersonal skills, and solid written and oral communication skills
• A proactive, entrepreneurial spirit and mindset with the ability to adapt and thrive in dynamic environments.
• Experience with Salesforce or comparable CRM for data-driven decision making
• Travel within the assigned region(s) will be required

What We Offer

• Sales incentive plan
• Comprehensive training and onboarding programme
• Flexible work options: fully remote anywhere in the UK or hybrid with access to our Glasgow and London offices
• Pension
• Private Medical Insurance including Digital GP Healthcare
• Cash Plan - claim back dental bills or the cost of new glasses
• Dental Plan
• Life Insurance Group Income Protection
• 24 days annual leave and two extra wellbeing days per year, in addition to 8 bank holidays
• Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more
• Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Being part of the team at TELUS Health is more than a job; it's a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It's an opportunity to improve businesses and lives by building healthier, happier workplaces. And it's a chance to build genuine, long-term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve across the world.

Talented people who care Coming to work each day is an opportunity. It's a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters

Make a difference in the lives of our clients and their employees every day - by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.