Customer Success Manager (DACH)
Posted 13 hours 22 minutes ago by Pluralsight
We are seeking a Fluent German speaking Enterprise Customer Success Manager (CSM) focused on data to engage and retain some of Pluralsight's largest customers. The role requires a consultative approach, strong focus on value, and a proven track record of collaborating with large-scale customers to develop strategies and showcase Pluralsight's impact.
Key Responsibilities- Understand customer needs and strategic priorities.
- Proactively mitigate risk across the customer life cycle.
- Lead regular customer engagements, including Quarterly Business Reviews, Executive Business Engagements, and Success Planning.
- Build strategic relationships at the C Level and act as a trusted advisor.
- Develop and share standard processes with team members to improve quality and efficiency.
- Meet and exceed quarterly renewal and upsell targets.
- Fluency in German (written and verbal).
- Proven experience as a CSM, account manager, or client facing role with track record of driving platform adoption and customer outcomes.
- Experience working with L&D, HR, or talent teams, or embedded in customer L&D programs.
- Comfortable operating at executive level, leading strategy conversations with CTOs or CHROs.
- Strong data fluency: ability to turn metrics into a narrative that changes customer perception.
- Commercial curiosity and the instinct to connect learning outcomes to business outcomes.
- Highly organized with effective time management skills and ability to work in a fast paced environment.
Hybrid schedule with on site work in Dublin, Ireland on Wednesdays and Thursdays, remote on Mondays, Tuesdays and Fridays. Travel may be up to 40% depending on business needs.
Benefits- Competitive compensation package
- Medical coverage
- Unlimited PTO
- Wellness reimbursements
- Pluralsight subscription and professional development funds
Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws. If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation.