Customer Success Manager Customer Success London / Hybrid Full-time £50,000-£65,000

Posted 7 hours 56 minutes ago by Trovix AI Ltd.

£50,000 - £65,000 Annual
Permanent
Full Time
Call Centre / Customer Service Jobs
London, United Kingdom
Job Description

Customer Success Full-time London / Hybrid

Customer Success Manager The Role

Own client relationships post-sale, driving adoption, expansion and renewal across regulated industry accounts. You will work closely with a team of engineers, domain experts and regulated industry clients to deliver AI products that genuinely change how professionals work. This is not a research role - you will ship production features used daily by practitioners at leading UK firms.

What You Will Do
  • Contribute directly to Trovix product features used by law firms, insurers and financial services firms
  • Collaborate with cross-functional teams across engineering, product, sales and client success
  • Apply deep expertise in your domain to solve real problems for regulated industry professionals
  • Participate in code reviews, architecture discussions and product planning sessions
  • Help shape how Trovix builds and deploys AI responsibly in heavily regulated environments
What We Are Looking For
  • Proven track record in a relevant role - we care about what you have built and shipped
  • Strong communication skills and an ability to work with non-technical stakeholders
  • Curiosity about AI, its applications and its limitations in regulated contexts
  • Comfort working in a fast-moving product company with a small, focused team
  • Experience in or familiarity with legal, insurance, financial services or accountancy sectors is a strong plus
What We Offer
  • Flexible hybrid working from our London E14 office
  • Private health insurance
  • Annual learning and development budget of £2,000
  • Equity options after qualifying period
  • Regular team events and a genuinely collaborative culture
About Trovix AI Ltd

Trovix AI Ltd (Company number: ) is a London-based AI product company. We build software that legal, insurance, financial services and accountancy firms license, deploy and run. Our six products - Aria, Sift, Brief, Watch, Reach and Audit - are purpose-built for regulated industries. We do not do bespoke consultancy. We make products.

Our office is at Angel House, 225 Marsh Wall, London E14 9FW.