Customer Success Manager (Bilingual Dutch)

At Percepta, we bring first class service across each market we support. As a Customer Success Manager (Bilingual Dutch) in the Dunton area of Basildon, Essex (UK), you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

Employment Details

Contract Type: Full Time, Permanent
Working Hours: 40 hours per week, between 8:00 AM and 6:00 PM, Monday to Friday.
Work Arrangement: Hybrid (3 days in office / 2 days at home)
Salary: £34,540 (annually) plus Performance Bonus

Job Summary

You will be the dedicated single point of contact for customers-driving adoption, resolving issues, and ensuring they achieve maximum value from our automotive technology solutions.

We're looking for a Customer Success Manager (Bilingual Dutch) to be the trusted partner for customers of a globally recognised automotive products and services provider. This role is all about building strong relationships, driving product value, and turning everyday support into exceptional customer experiences.

You'll own customer accounts end to end-helping users get the most from the product, solving issues fast, and proactively identifying opportunities to boost engagement, efficiency, and loyalty.

During a Typical Day, You'll

• Act as the single point of contact for assigned customers
• Proactively manage accounts to maximise product usage and value
• Deliver product training, coaching, and best practice guidance
• Triage and resolve product and technical issues efficiently
• Identify churn risks and turn them into advocacy opportunities

What You Bring to the Role

• Fluent in Dutch and English to C1 level
• Proven experience in Customer Success, Account Management, or Support
• Strong listening, questioning, and relationship building skills
• Strong product and technical aptitude
• Ability to adapt communication style across cultures and markets
• Organised, proactive, and comfortable working autonomously
• Excellent communication skills across phone, email, and video
• Confidently engaging with customers, internal teams, and partners
• Customer first mindset with strong problem solving ability
• Relevant professional experience

What You Can Expect

• 22 days' annual leave (increasing by 1 day per year for the first 5 years) plus public and bank holidays.
• Company pension
• Life Assurance 4 x annual salary
• Contributory pension scheme
• Private Medical, Insurance, and a discounted dental scheme
• Comprehensive travel insurance for you and your family in line with the Scheme rules
• Discounts on new vehicles
• Employee Assistance Program (EAP)
• Cycle to work scheme
• Free On site parking
• Ongoing training and professional development
• Career progression opportunities within a global business
• Supportive, inclusive, and flexible working environment
• The chance to work on innovative automotive technology
• Award winning Rewards & Recognition Program (Perci Perks)

Right to Work

Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.

Equal Opportunities Statement

Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.