Customer Success Manager

Location: On site / London, UK
job type: Permanent / Full-time
Sector and subsector: Commercial & Marketing Sales
AnnualFixed salary:£ 50000.00

About Outra

Outra is a UK-based data science firm specializing in household-level data, leveraging over 30 million UK households and thousands of data points to deliver predictive analytics and actionable insights. We combine advanced AI and machine learning to help businesses optimize marketing efficiency, enhance customer understanding, and predict behaviours.

We are entering an exciting period of growth as we expand our unique, data science-led propositions. Our market-leading solutions use highly targeted UK household and property attributes to support audience engagement and development through predictive modelling.

Job Overview

As a Customer Success Manager, you will be a key member of the Customer Success team, working across its four core pillars (Partnerships, Clients, Data strategy, and Revenue Operations):

• Partnerships: Keeping up to date on the latest tech partner integrations (incl. TTD, Index exchange, Amazon, Google, Meta)
• Clients: Ensuring exceptional delivery and satisfaction for our customers
• Data strategy: Understand the Outra signal and how it performs for our clients
• Revenue Operations: Supporting commercial processes that drive growth and retention

You will function as a trusted partner for clients, helping them unlock value from Outra's data solutions, while ensuring internal processes run smoothly to support revenue goals.

Key Responsibilities

• Partnerships: Work closely with our ad technology partners ensuring Outra data setup in an optimal way ready for client delivery
• Serve as the day-to-day contact for assigned clients, ensuring timely delivery of data products and services
• Support onboarding and training for new clients, ensuring they understand Outra's solutions and best practices
• Collaborate with Data Strategy and Partnerships teams to address client requests and bespoke projects
• Monitor client performance metrics and proactively identify opportunities for upsell or renewal
• Assist in revenue operations tasks such as pipeline tracking, forecasting, and CRM hygiene
• Prepare client reports, presentations, and insights to highlight Outra's impact
• Coordinate with internal teams to resolve issues quickly and maintain high client satisfaction

Capabilities and Experience

• 2yr-5yr AdTech or programmatic knowledge
• Experience in customer success, account management, partnership, or equivalent role
• Effective communication and relationship-building skills
• Ability to manage multiple projects and deadlines with attention to detail
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and revenue operations processes
• Analytical mindset with comfort in interpreting data and creating client-facing reports
• Initiative-taking, solution-oriented approach to problem-solving

Why Join Us

• Think Customer First, always start with what creates value for the customer
• Play to Win, put everything you have on the field to succeed
• Get it Done, say what you will do and do what you say
• Own the Outcome, revolutions are not won by mercenaries
• Empower and Celebrate the Builders, empower everyone to build better and faster
• Flexible hybrid working policy
• Subsidized gym membership and cycle-to-work scheme
• Pension contributions, group, and critical illness cover
• Daily office lunches and snacks
• Regular team socials