Customer Success Manager

The Role

We are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high value brands, helping them maximize profit using Intelligems.

Key Responsibilities

• Conduct one on one meetings with customers to understand goals and develop strategies.
• Schedule trainings to empower and educate customers.
• Conduct data analysis to develop insights.
• Educate customers on new features.
• Optimize processes to scale success efficiently.
• Define and track core customer success metrics (e.g., retention).
• Collect feedback from customers to inform the product roadmap.
• Contribute to sales and customer support processes as needed.

Qualifications

• Proven track record in a customer facing role (Customer Success, consulting, agency, or sales).
• Excellent communication and problem solving skills.
• Strong desire to help others and think on your feet.
• Comfortable working "in the weeds" to solve problems and build processes for repeatable solutions.
• Ability to multitask, prioritize, and manage time effectively.
• Experience in e commerce, SaaS, or analytics oriented companies is a plus.
• Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus.
• UK/CET time zone preferred.