Customer Success Manager

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of 500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

• Own overall client relationship, enabling them to unlock value from their partnership with Optimove
• Establish a trusted and strategic relationship with each assigned client
• Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients
• Be the customer's advocate internally by communicating requests and issues across departments
• Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform
• Communicate major product updates and releases ensuring clients enact changes

• 1-4 years of experience in relevant roles, ideally from software companies
• Extremely strong presentation and communication skills
• Proactive, highly organized, with the ability to manage multiple tasks
• A true value-enabler who relishes helping clients achieve their business goals
• Fast learner who can understand and articulate technology at any level
• Rich and effective interpersonal skills
• Strong analytical skills
• Growth mindset - always pushing yourself out of your comfort zone
• Experience in technology-related fields, preferably web-based software
• Must be eligible to work in the UK - we are unable to provide sponsorship at this time

This is a Hybrid role, and you will be required in our London office three days per week.