Customer Success Manager

Customer Success Manager | London | Up to £80K + Benefits
Hybrid - 3 days in the office
High-growth scale-up | Fast-paced | Purpose-led

My client, a tech-enabled challenger in the financial services space, is looking to appoint a Customer Success Manager to play a pivotal role in enhancing the customer and broker experience across their digital platform and service journey.

This is a fantastic opportunity to join one of the UK's fastest-growing businesses, recently recognised in the Business Leaders 500, and to have a genuine impact on product, process, and customer outcomes.

The Role

• Own and optimise the full journey for both customers and brokers

• Collaborate across Product, Tech and Ops to evolve digital tools and platforms

• Analyse behavioural and conversion data to reduce friction and improve service

• Feed directly into the product roadmap, with influence over key systems and features

The Ideal Candidate

• Naturally curious and process-minded, with strong analytical thinking

• Excellent communicator and collaborator; thrives in cross-functional teams

• Comfortable using tools such as HubSpot, Looker, Google Analytics or journey mapping software

• Experience in financial services, fintech, or SaaS (mortgage/proptech a bonus)

• Ability to build credibility quickly, building trust with senior stakeholders to ensure the business listens and acts.

You will be able to demonstrate your experience of impacting on the commercial outcomes of a business, using your skill at identifying high-value customer insight to maximise opportunities or reduce loss.

What's on Offer

• Salary up to £80K, depending on experience

• 30 days holiday plus bank holidays

• Growth share scheme

• Health cash plan and employee wellbeing support

• Structured career development in a scaling, high-impact environment

If you're looking for a role where you can shape journeys, drive innovation, and work with a passionate, forward-thinking team - get in touch to find out more.