Customer Success Manager

Tangent International are urgently looking for a Customer Success Manager to work a 12 month extendable contract based in Amsterdam

Essential job functions:

Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.

Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities.

Assist customers and local teams with billing queries and related activities.

Assist customers and local teams with contractual amendments and related activities.

Actively look for growth, referral, and expansion sales opportunities.

Actively cooperate with related stakeholders and teams across the globe.

Forecast, execute and meet key performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth, time to resolution.

Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.

Proactively manage renewals pipeline identifying and addressing potential risks.

PLEASE NOTE: Candidates who wish to be considered for this position MUST be Dutch speaking and writing (native or bilingual)