Customer Success Manager - MIS Systems

An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs.

We are looking for individuals with experience of using school MIS systems, for example, exams officers, timetablers or school data managers who are seeking a career change.

It is important that candidates are highly motivated, positive and willing to learn and adapt as the software changes and improves.

Job Functions

• Act as a Customer Success Manager for schools that go live - applying your knowledge of the Bromcom product to online and onsite support for new users; covering items such as set up and configuration, report building, general set up and best practice.
• On an ongoing basis, provide an enhanced advice and consultancy service to large MAT or LA customers on how to best use Bromcom.
• Act as a point of knowledge for your customers.
• Manage your own calendar to ensure that your time is spent where needed.
• Provide experience, knowledge and support where needed.
• Conduct health checks and other proactive investigations on your sites.
• The role does involve some travel, depending on where the customers are. This would be discussed as part of the recruitment.
• Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.

Required skills / experience

• Bromcom MIS Systems exposure.
• Excellent communication and presentation skills.
• Ability to learn and adapt as software changes.
• Self organised and a self starter.
• Excellent people skills.

Desired Experience

• Working in or with schools, for example in a data manager, timetabling, or technical support / training capacity.
• Used to keeping up to date on developments in the UK Edtech space e.g. AI, DfE and other statutory changes.

Bromcom is an equal opportunities employer