Customer Success Manager - French Speaking
Posted 3 days 15 hours ago by synthesia.io
London
Join the Video-First World!From your everyday PowerPoint presentations to Hollywood movies, AI is transforming how we create and consume content. Today, people prefer watching and listening over reading-both at home and at work. If this resonates with you, check out our brand video.
Despite the rising preference for video, business communication and knowledge sharing still rely heavily on text, mainly because high-quality video production is complex and hard to scale-until now.
Meet SynthesiaWe aim to make video creation accessible for everyone. Born in an AI lab, our platform simplifies video production, enabling anyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether for training employees and customers or marketing products and services, Synthesia helps large organizations communicate efficiently through video. Trusted by brands like Heineken, Zoom, Xerox, and McDonald's, we have numerous success stories and positive reviews on G2. We are recognized as one of the 'Top Startups to Bet Your Career On' in 2025.
In 2023, we became one of only seven European companies to reach unicorn status. In February 2024, G2 named us the fastest-growing company globally. We announced Series D funding in 2025, raising over $330M from top-tier investors including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors like Accel, Nvidia, Kleiner Perkins, GV, and prominent founders and operators from Stripe, Datadog, Miro, Webflow, and Facebook.
The Role- Reporting to the Head of Customer Success, focusing on accounts in Europe-you're energetic, driven, and committed to customer success.
- As a Customer Success Manager, you'll drive growth by building strong client relationships and turning users into satisfied customers.
- You will educate clients on innovative ways to create video content and work closely with sales to ensure a smooth onboarding process.
- You should be comfortable engaging in both business and technical discussions at various organizational levels, including C-suite.
- This role is ideal for someone eager to grow their career within a fast-growing software company.
- Customer-facing experience in Customer Success, Client Service, Account Management, Technical Account Management, Implementation, or similar, ideally in B2B SaaS.
- Experience managing a Book of Business with KPIs.
- Proven ability to manage risk, forecast, and identify growth opportunities.
- Ability to establish trusted advisor relationships, driving value from Synthesia products and services.
- Successful onboarding of new clients and building key relationships during critical initial months and beyond.
- Experience leading regular client check-ins with clear outcomes, involving senior stakeholders.
- Basic video editing skills using the Synthesia platform.
- Focus on retention and growth of enterprise clients.
- Ability to communicate ROI and value, proactively identifying risks and opportunities.
- Native or bilingual proficiency in French.
At Synthesia, we expect everyone to
- Put the Customer First
- Own It & Go Direct
- Make the Journey Fun
Learn more about us on our public Notion page.
The PerksAlongside a great team and innovative environment, we offer
- A hybrid work setup in our Soho London office.
- Competitive salary plus stock options in our rapidly growing Series D startup.
- Paid parental leave: 16 weeks for primary caregivers, 5 weeks for secondary.
- 25 days of annual leave plus public holidays.
- Cycle to work scheme (London).
- Private Medical Insurance, including mental health support, dental, vision, cashback, and gym discounts (UK).
- Pension contributions or salary sacrifice options.
- Work-from-home setup support.
- Significant career growth opportunities as you help shape a market-leading product.
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