Customer Success Manager - Defence and Intelligence

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - Defence and Intelligence in United Kingdom.

This role sits at the intersection of customer success, geospatial technology, and mission-critical defence and intelligence applications. You will act as a trusted advisor to strategic customers across the EMEA region, helping them maximize the value of advanced Earth observation data and cloud-based analytics solutions. Working in a highly international and mission-driven environment, you will own customer relationships end-to-end, with a strong focus on retention, expansion, and value realization. You will collaborate closely with sales and cross-functional teams to ensure customers achieve their operational and strategic goals. The role requires both technical understanding and strong relationship-building skills to support complex government and defence use cases. It is ideal for someone who thrives in a fast-moving, impact-oriented environment where technology directly supports real-world decision-making.

Accountabilities:

• Build, manage, and strengthen long-term strategic relationships with defence and intelligence customers across the EMEA region
• Act as the primary point of contact and trusted advisor throughout the customer lifecycle, ensuring value realization and satisfaction
• Drive product adoption and expansion by helping customers effectively integrate and use geospatial and Earth observation solutions
• Lead onboarding and training activities for new customers to ensure successful implementation and engagement
• Co own renewal processes in collaboration with sales teams, focusing on retention and contract continuity
• Provide ongoing customer support, proactively addressing needs and escalating issues when necessary
• Collaborate closely with sales, product, and technical teams to deliver tailored solutions and improve customer outcomes
• Apply domain expertise in defence, intelligence, and geospatial technologies to guide customer strategy and usage

Requirements:

• Minimum of 4 years of experience in Customer Success, Account Management, or a similar customer facing role
• Proven experience managing relationships with defence, intelligence, or government customers
• Bachelor's degree in a relevant field
• Strong understanding of geospatial technologies, remote sensing, or GIS is highly desirable
• Excellent communication and coordination skills in international environments
• Professional fluency in English and Arabic
• Ability to work independently in a fast paced, complex, and multi stakeholder environment
• Strong problem solving skills with a proactive, customer centric mindset
• Willingness and ability to travel internationally as required

Benefits:

• Competitive compensation package aligned with experience and location
• Equity participation in the company's long term success
• Flexible remote first working model with hybrid options where applicable
• Paid time off including vacation, holidays, and company wide days off
• Employee wellness and mental health support programs
• Home office and internet reimbursement
• Learning and development support, including tuition reimbursement and access to online learning platforms
• Paid volunteering time off to support personal causes and community engagement
• Inclusive, mission driven, and globally distributed team culture