Customer Success Manager / Data Warehouse / Agricultural / Crop Protection (m/f/d)

Agriculture is all about balance. The balance that is crucial to everyone's existence - also applies to our Agricultural Solutions division. We connect innovative thinking with practical action to find the right balance for success - for farmers, agriculture and future generations. With seeds and traits, crop protection and digital solutions, we help farmers produce food more efficiently, protect the land and meet the needs of society.

Our unit Agricultural Solutions is on the path of digital transformation. We are currently seeking a highly motivated talent to join our team. As Solution Success Manager, you will manage the community and be responsible for developing and maintaining relationships with stakeholders and end-users. You will also be responsible for providing support to end-users, compiling information material and documentation, and educating stakeholders and end-users on our data platform.

• As part of your role, you will provide end-users with prompt and professional support, addressing their inquiries and technical issues and efficiently resolving daily operational issues.
• In addition, you demonstrate a deep understanding of our technical system.
• You compile and update comprehensive and user-friendly information materials and documentation to enhance user understanding and self-service capabilities.
• You actively engage in educational initiatives through various channels and gather valuable feedback and concerns from the community.

• Bachelor's or Master's degree in Natural Sciences, Business, Communications or related fields preferred
• experience in technical support or a related field, demonstrating a strong technical mindset
• strong diplomatic skills, and ability to apply both within multidisciplinary and multicultural environment as well as the ability to effectively transfer knowledge and share their expertise with others.
• basic understanding of SQL knowledge and willingness to learn
• strong communication in English (German is a plus) and interpersonal skills

• Modern sustainable office building in Berlin-Prenzlauer Berg with flexible working options, rooftop terrace and cafeteria for innovative and team-focused collaboration.
• Location-independent work models with defined days of presence in Berlin and place of residence in Germany.
• Flexible working hours so that you can organize your working and private life according to your needs.
• Gross annual salary (full-time): 43.000 - 53.000 €, depending on qualification and work experience, 53.000 - 58.000 € possible with correspondingly higher qualifications.
• In addition, you can expect a bonus dependent on the company's success as well as individual performance.

Do you have any questions about the application process or the position? Please reach out to: Viktoria Pohl Tel.: -58390

First information about our application process can be found here: .

As an international service hub, the BASF Services Europe GmbH bundles a wide range of services for the BASF Group throughout Europe. In the heart of Berlin, we combine expertise in the areas of finance, HR, supply chain, procurement, product safety and IT. We focus on digital and customer-focused solutions, to create services for future. Learn more about us and our career opportunities at .

Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.