Customer Success Lead - Retail (Maternity Cover)

Beonic is seeking a Customer Success Manager to cover maternity leave for its Retail portfolio in London. You will manage executive relationships, ensure renewals and upsell opportunities, and coordinate with cross-functional teams to deliver outstanding customer outcomes.

The role requires strong SaaS experience, client empathy, and the ability to operate in a fast-paced environment. Contract is fixed-term for 12 months starting mid-January 2027.