Customer Success Executive (Portuguese Speaking)

Posted 9 hours 8 minutes ago by Euro London

Permanent
Not Specified
Other
London, United Kingdom
Job Description

Customer Success Executive - Portuguese Speaker

Location: London, UK Hybrid: 2 days in the office, 3 days remote

Make a real impact through technology and sustainability

Join a growing international technology business helping organisations build more transparent, traceable and sustainable supply chains. This is an opportunity to combine your customer support expertise with a mission that contributes to tackling deforestation and improving environmental accountability.

The Role

As a Customer Success Executive, you'll be a key point of contact for customers, helping them get the most out of a sustainability-focused SaaS platform.

Your responsibilities will include:

  • Responding to customer queries, troubleshooting issues and coordinating technical escalations.

  • Working closely with Product and Engineering to share feedback and improve the platform.

  • Creating help-centre content, onboarding materials and self-service resources.

  • Developing customer communications and product update campaigns.

  • Delivering training sessions for customers and suppliers.

  • Monitoring support performance and helping improve the customer experience.

About You

  • Native or professional-level Portuguese speaker, ideally Brazilian Portuguese.

  • Fluent in business English; additional languages are a plus.

  • At least 2 years' experience in customer or technical support within a SaaS business.

  • Excellent communication and writing skills, with a customer-first mindset.

  • Organised, proactive and comfortable troubleshooting problems in a fast-paced environment.

  • A collaborative team player who enjoys learning new technology.

  • Genuine interest in sustainability, climate or environmental issues.

Experience with customer support platforms, CRM systems or knowledge-base tools is an advantage.

What's on Offer?

  • Competitive salary.

  • 25 days' annual leave plus public holidays.

  • Enhanced pension, life and health insurance.

  • Hybrid working: 3 days remotely and 2 days from a London office.

  • The opportunity to join a collaborative, international team and contribute to meaningful environmental change.

Interested? If you combine strong customer support skills with Portuguese fluency and a passion for sustainability, we'd love to hear from you.