Customer Success Executive
Posted 3 days 4 hours ago by Chambers & Partners
Full details of the job.
Vacancy Name
Vacancy Name Customer Success Executive - Data & Analytics
Vacancy No
Vacancy No VN1150
Location
Location London
Employment Type
Employment Type Perm
Basis
Basis Full Time
Fixed Term Duration
Overview
Overview The Customer Success Executive - Data & Analytics Products is focused on managing and supporting the customers during their subscription period and helping to secure renewal.
Main Duties and Responsibilities
Ensure the customer renews products for the followingsubscription period.
Onboard customers and focus on helping them get the most value out of their purchase, sharing best practice and success stories.
Proactively manage and innovatethe current Market Pulse retention program, which includes alive health assessment of existing customers,personalisedsupport over the phone/Teams anda notificationprogram (in development) to increase product usage, among other elements.
Work with marketing,productand sales teams onexistingretention campaigns to raise awareness ofChambersand help to develop the product offering.Lead on the development of new campaigns that increase engagement and likelihood ofproductretention/upsell.
Identifyupselland cross-sell opportunities and make theappropriate referrals.
Resolve customer queries and liaise with internal teams where needed.
Identifyrisky accountsearlyand take the necessary steps to mitigate any cancellations.
Work closely with other internal teams to aid the development of new initiatives as well as improving current initiatives.
Why you should apply
Proven experience ina previousCustomer Success or client-facing role
Impressive communication and interpersonal skills, both in person and remote
Knowledge of customer success best practice and procedures
Knowledge of Salesforce or other CRM systems would be highly beneficial
Some knowledge of the legal sector would be desirable
Skills, Experience & Personal Attributes
Anatural peopleperson who enjoys helping others
Highlyorganised
High levelof accuracy and an eye for detail
Willing to perform in a hybrid role
Equal Opportunity Statement
Applicantswho identify as Disabled and/or Neurodiverse will be entitled to an interview if they meet the minimum criteria as specified in the Job Description, additionally we will offer reasonable adjustments to those who require them. Some examples of reasonable adjustments are extra time in assessments, video interviews to combat travel-based issues and advice on expected interview topics/questions.