Customer Success Delivery Manager - Permanent

AgileSource are seeking a commercially aware and client-focused Customer Success & Delivery Manager to lead engagements across the full customer journey-from early-stage solution shaping through to delivery and ongoing optimisation.

This is a hands-on role combining delivery leadership, stakeholder engagement, and advisory capabilities. You will work closely with both internal teams and client stakeholders to ensure successful outcomes and long-term value.

Key Responsibilities

• Collaborate with sales, product, and technical teams to define customer requirements and shape solution approaches
• Facilitate discovery workshops, stakeholder sessions, and solution demonstrations
• Support the development of proposals, commercial models, and statements of work
• Contribute to bid responses and help define delivery strategies
• Lead end-to-end delivery of technology and service management solutions
• Manage timelines, risks, and resources across concurrent client engagements
• Ensure delivery aligns with best practice frameworks and agreed quality standards
• Act as a key point of contact for clients, maintaining strong working relationships
• Identify opportunities to extend services and improve customer outcomes
• Support onboarding, training, and adoption activities for client teams

Skills & Experience

• Proven experience in delivery management, programme coordination, or customer success roles
• Strong stakeholder management and communication skills, with the ability to influence at multiple levels
• Experience working across the full client life cycle, from pre-sales through to service delivery
• Familiarity with IT service management principles or similar operational frameworks
• Exposure to enterprise platforms (eg workflow, ticketing, or automation tools)
• Experience working in fast-paced or agile delivery environments
• Ability to manage competing priorities and deliver to deadlines
• Commercial awareness and an understanding of client value drivers

Desirable

• Experience in consulting or professional services environments
• Knowledge of service integration, tooling ecosystems, or systems integration
• Relevant certifications (eg project management, service management, or agile frameworks)
• Experience working with regulated or security-conscious clients