Customer Success Consultant

Aylesbury, Cambridge, Edinburgh, Belfast, or Home based

Location: Aylesbury, Cambridge, Edinburgh, Belfast or Home-Based

Salary and package: Salary starting fromcirca £35,000 +(risingwithexperience)plus a bonus of up to 20%

Are you passionate about using technology to solve real-world challenges? Do you want to help shape how Government organisations use GIS to drive innovation across Digital Twins, Estates Management, and Health?

We're looking for a Customer Success Consultant to join our supportive and collaborative Pre-Sales team, working closely with colleagues across Sales and Professional Services. This is an exciting opportunity to work with some of the UK's most influential public sector organisations and play a key role in advancing the use of GIS across Government.

We welcome both full-time and part-time applications.

Who are we?

Esri UK is a distributor of the world's leading geospatial software, ArcGIS and we provide a wide range of services to our customers across both public and private sectors across the UK. With the single largest pool of GIS expertise in the UK, Esri UK is the market leader and authority on GIS and our business is growing considerably year on year.

Customer Success Consultant responsibilities:

As a Customer Success Consultant, you'll work directly with customers and prospects, demonstrating how GIS technology can address complex business challenges. You'll combine technical expertise with strong communication skills to deliver impactful solutions and support business growth.

• Deliver engaging demonstrations of ArcGIS software and data to support sales activities
• Build strong relationships with new and existing Government customers, ensuring long-term success
• Collaborate with account managers to identify customer needs and design effective GIS-based solutions
• Support the development of new business opportunities through technical insight and consultancy
• Contribute to marketing campaigns, webinars, and industry events
• Mentor junior team members and support wider pre-sales initiatives
• Act as a subject matter expert within the pre-sales team

What We're Looking For:

This role is ideal for someone who enjoys working closely with customers and is eager to demonstrate how GIS can deliver meaningful impact in the public sector.

You'll bring:

• Strong knowledge of the ArcGIS platform (ArcGIS Online, Enterprise, Web Apps, Mobile Apps, ArcGIS Pro, and extensions)
• Understanding of GIS applications and emerging industry trends
• Confidence engaging with customers and presenting technical solutions
• Ability to clearly communicate business value and translate technical concepts
• Strong relationship-building skills
• Good organisation, time management, and ability to work both independently and in a team
• Analytical thinking and problem-solving ability
• A developing understanding of the sales cycle

Willingness to travel across the UK, including overnight stays and due to the nature of our customers and data, you must be based in the UK and willing to complete relevant security checks. A full UK driving licence is desirable.

We offer a competitive salary and bonus, alongside a comprehensive benefits package including pension, healthcare and flexible working.

• 6% company pension
• Cycle to Work scheme
• Enhanced family friendly policies
• Flexible working and support for continual learning/development

A little more about us

Esri UK uses mapping technology to help our customers solve the world's most complex challenges. Our passion for improving the quality of life through geography is at the heart of everything we do. We support governments, universities, businesses and charities worldwide to save money, improve society, and protect our environment through a deeper understanding of the changing world around them.

Esri UK is a thriving and inclusive workplace. We take pride in our culture and recognise the value our people bring. We believe in creating a balanced and flexible work/life environment and invest in learning and development at all stages of an individual's career. We believe on promoting from within and offer long term career opportunity in a successful, growing business.

Esri UK are an equal opportunity employer - we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers

We're here to listen to and serve our customers, and believe that when our customers are successful, we're successful.

Esri UK & Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to colour, race, nationality, ethnic or national origin, religion, sex, gender, sexual orientation, age, marital status, civil partnership or disability, or any other characteristic protected by law.