Customer Success Architect, Sales Cloud/ Platform - Additional European Languages
Posted 4 days 9 hours ago by 441 SFDC Ireland Limited
Salesforce's worldwide Customer Success team is a global network of Salesforce employees and partners dedicated to ensuring customer success. We partner with customers to build relationships, learn about their businesses, and drive value based results. Cloud Success is a specialized team that brings together support engineers, proactive monitoring, product advisors and technical architects to resolve technical issues and provide expert guidance on optimizing and leveraging Salesforce technology to achieve long term business success. Success Architects play a pivotal role in supporting Salesforce's most critical and strategic customers, offering strategic insights into solution design, scalability, security, and application lifecycle management.
Responsibilities- Drive Customer Impact - Partner with our most strategic and high priority customers, assess their Sales Cloud implementations, and deliver expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.
- Lead with Expertise - Serve as a trusted Sales Cloud SME within the broader Success Architect organization, providing proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices.
- Communicate with Clarity - Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.
- Innovate & Solve Problems - Identify capability gaps and design inefficiencies, recommending product enhancements or custom solutions that drive customer success and long term adoption.
- Execute Proven Strategies - Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Sales Cloud customers.
- Build Strong Relationships - Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth.
- Solution Design & Architecture - 8+ years of experience in software, system or enterprise architecture; expertise in Salesforce products, platform capabilities, technical governance and best practices; experience with large scale, complex implementations, including SaaS, PaaS, multi tenancy and multi tiered infrastructure.
- Enterprise Application Integration - Strong knowledge covering process orchestration, master data management, AI, analytics and security best practices.
- Language & Communication - High proficiency in English; additional business level language skills preferred.
- Leadership & Communication - Ability to assess business objectives, propose solution options, drive stakeholder alignment, and present complex technical concepts to business and executive audiences; skilled in creating clear, visually compelling design documents.
- Strategic Thinking & Problem Solving - Ability to identify design inefficiencies, recommend optimizations, provide data driven insights on customer success stories and industry trends, and demonstrate a passion for continuous learning.
- Sales Cloud Expertise - Strong knowledge of Salesforce Sales Cloud features, including opportunity/pipeline management, forecasting, email integration and advanced capabilities such as Einstein Conversation Insights, Sales Engagement and Sales Performance Management; ability to configure and optimize these features.
- Data Management & Integration - Proficient in designing and managing data models, relationships, validation rules and data governance; experience with data import/export strategies, deduplication, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs, middleware (MuleSoft, Informatica) and third party connectors.
- Secure & Scalable Architecture - Expertise in role hierarchy, sharing rules, profiles, permission sets and security configurations; proven ability to design scalable, high performance architectures aligned with Salesforce best practices, including Large Data Volume considerations.
- Salesforce Development - Hands on experience with APEX programming, Visualforce and Lightning Web Components; ability to develop and optimize custom triggers, controllers, batch jobs and asynchronous processing.
- System Integration & Extensibility - Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware and event driven architectures; experience with OAuth, Platform Events, External Objects and tools such as Salesforce Connect and Event Relay.
- Certifications - Salesforce Admin, Salesforce Advanced Admin, Sales Cloud Consultant, Platform App Builder, Platform Developer. Optional: Certified Architect credentials (Application and System Architect).
Salesforce is an equal opportunity employer and maintains a policy of non discrimination with all employees and applicants for employment. At Salesforce, we believe in equality for all and are committed to creating a workplace that is inclusive and free from discrimination. All employees and applicants will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to all aspects of employment, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment and termination.