Customer Success and Support Manager

Why Join Ford Pro Intelligence?

Ford Pro Intelligence isn't your typical corporate role-it's where Ford's 120-year legacy of innovation meets the pace and mindset of a modern SaaS startup. We're building the data and telematics backbone that's transforming how businesses manage their fleets, optimize operations, and make smarter decisions. In an industry where data doesn't just inform-it drives vehicle, parts and service revenue -we're at the forefront of commercial mobility's digital revolution.

Based at Ford's Dunton Technical Centre (4-day hybrid), you'll be part of a high-growth team that operates with startup agility while leveraging the scale, resources, and impact of a global automotive leader. If you thrive in environments where strategy meets execution, and where your work directly shapes customer outcomes and business results, this is your opportunity.

The Challenge

We're at an inflection point. By end of 2026, Ford Pro Intelligence will have launched transformative new products- Vehicle Care Portal, Dealer Uptime Services and Liive+-that will redefine how we serve commercial customers across Europe. But innovation in product alone isn't enough. We need to evolve how we support customers, breaking down silos between customer-facing and dealer-facing teams to create seamless, exceptional experiences.

This is where you come in. We need a leader who can architect the future while delivering flawlessly today-someone who can design next-generation workflows and account management strategies while ensuring our thousands of monthly customer interactions are handled with precision and care. You'll be building the playbook for success in a rapidly scaling environment where telematics and data intelligence are no longer "nice to have"-they're mission-critical to our customers' operations.