Customer Success

About Careology: Company mission

Our mission is to transform traditional cancer care by building patient-first technology that is connected, intuitive, and easy for everyone to use. The Careology app empowers people with cancer to be in control of their cancer journey. For healthcare providers, Careology Professional connects them to their patients and provides insights that enable them to identify potential complications during treatment, facilitate early interventions, and provide personalised care.

• We are building not only a product to be proud of but a company to be proud of too. Everyone in the team gets a kick out of what we are doing and is excited to be making a real difference in the world, as well as delivering a world-class service. Not only this, but now the rest of the world is beginning to see the true value of what we are building.We know brilliant people can come from a wide range of places, the key thing for Careology is drive, ambition, personality - and a few of the following:
• You are a bright, highly-organised, and proactive individual with a passion to help us achieve our purpose to improve the lives of everyone living and dealing with cancer.
• You enjoy problem-solving, are empathetic to customer challenges, and impatient enough to want to solve them.
• Great analytical skills along with a willingness to get stuck in and analyse data so you can provide the best recommendations.
• You can form highly collaborative and constructive relationships with all teams inside and outside the business, including technical, operational and clinical teams.
• You have previous experience working directly with or for the NHS.You have experienced challenging and complex customers, with the ability to influence and inspire their decision.Demonstrable experience of driving growth through excellent partnership or account management.
• Strong verbal and written communication skills. You'll need to be comfortable speaking to people in person, over video calls, as well as communicating via emailYou will be operating in a small team, so need to be able to work independently and be a team player.

• Experience in both B2C and B2B a bonus
• Clinical experience (nurse, GP, HCA)
• Prior experience at a growth stage product company

• Managing and growing a portfolio of strategic partnerships: launching new partners, building relationships, identifying expansion opportunities and delivering a fantastic service throughout our partnerships.
• Identifying and securing expansion opportunities, including developing proposals.
• Contributing to our product feedback loop, and working with colleagues across the business to help build the best possible product for patients and clinicians.
• Playing a key role in the continual development and improvement of the Customer Success function by nurturing, supporting and influencing the clients' team members eg. nurses, consultants, operational team, through proactive account management, excellent communication, documentation, customer support and training.

• Manage and deliver the project plans for each stage of deployment. Provide comprehensive training, appropriate support materials, customer support and hold regular meetings with contacts and key stakeholders.
• Analyse and report on key metrics for each client to demonstrate usage, engagement and satisfaction. WIth the ultimate aim of demonstrating the clinical, operational and financial benefits of the software.
• Work with the clients to co-design how Careology is successfully introduced and embedded as part of the patient pathway and service design.
• Coordinate with the Careology product and technical teams to prioritise and develop feature requests e.g. integrations, co-branding, customisation.
• Share and report on client feedback, suggestions or customer support issues to the Careology product team.Train professional users to use the platform and be the first point of contact for customer support queries
• Work with third parties to establish credibility and develop channels to grow our reach and influence eg. Ella Dawson Foundation, UKONS, Macmillan.

• We offer a comprehensive range of competitive benefits to our employees including:

• 24 days holiday + bank holidays
• Your birthday off work
• Private Medical Insurance (after probationary period)
• Hybrid working model (Remote working combined with days in our central London office)
• A group stakeholder pension plan
• Participation in our share options scheme (after probationary period)

Celebrating Diversity

We encourage, support and celebrate diversity in the workplace and in all aspects of life. We are proud to be an equal opportunity employer who strives to ensure a balanced and measured approach to all aspects of employment.

We want this to be the best place you've ever worked; a fun environment where you will positively influence the culture and have the freedom and confidence to do your best work with the respect and trust of your colleagues.

Contact

If you are interested please contact for more information

Polite Recruiter Note

We currently do not wish to work with any external recruiters or agencies, please do not contact us at this stage as it will jeopardise any opportunity of working together in the future.