Customer Solutions Design Specialist (Cisco)

Customer Solutions Design Specialist (Cisco) About this job

Working for a global telecommunications organisation.

Responsibilities

• Capture detailed customer technical requirements and translate to detailed solution design in accordance with design methodologies.
• Acts as a SPOC, managing the delivery of the technical direction and helping determine the optimum solution design for customers.
• Manage the review and validation processes for both new developments and in life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
• Drive the improvement of design and delivery capabilities for end to end technical solutions.
• Manage customer solution design engagement and statement of work creation, including any 3rd party deliverables.
• Facilitate the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions.
• Undertake customer migration planning and implementation.
• Resolve complex solution and service issues, lead root cause analysis, troubleshooting and escalation.
• Pursue the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
• Ensure the delivery of thought leadership in complex bids and agreeing a strategic approach as part of customer solution design.

Qualifications

• Strong stakeholder management skills - the ability to lead and motivate, especially when a project may prove challenging.
• Team player - support colleagues and share knowledge whenever beneficial.
• Collaborate with pre sales, project management and support colleagues.
• Understand the post sale customer requirements as outlined by pre sales, providing technical support and accountability throughout the implementation life cycle.
• Experience in low level design.
• Develop trusted customer relationships and deliver outstanding customer experience.
• Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation.
• Experience working with the following technologies at an expert level is essential: Cisco Catalyst, Cisco DNA Centre (DNAC), Cisco ISE, firewall design, implementation and configuration are desirable.
• A detailed knowledge of Wi Fi deployments using Ekahau for predictive and APOS assessments. Proven ability to deploy configuration from designs.

Benefits

• 10% on target annual bonus
• Pension scheme - minimum 5% employee contribution, employer contribution 10%
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: 18 weeks at full pay, 8 weeks at half pay and 26 weeks at statutory rate
• Enhanced women's health support, 24/7 private virtual GP appointments, 2 weeks paid carer's leave, world class training and development opportunities, option to join Shares Saving schemes

How to apply

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Next steps

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