Customer Services Representative

About the Opportunity

Title: Customer Services Representative
Department: Client Services
Location: Kingswood, Surrey, UK
Job Type: Permanent
Salary: £25,700 plus bonus
Start date: 13th and 27th January 2026

Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.

Responsibilities

• Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
• Explaining financial products clearly and guiding customers to helpful tools and information.
• Taking ownership of each interaction, ensuring full resolution.
• Logging and escalating any potential risks, fraud cases, or vulnerable situations.
• Handling complaints constructively, aiming for early resolution.

Qualifications

• Experience in a customer service role, ideally in a corporate environment.
• Excellent phone manner and verbal communication skills.
• An appetite to grow your expertise through continued learning.
• Strong listening skills and a customer first attitude.
• Comfortable using digital tools and eager to learn new systems.
• A team oriented approach and a genuine interest in helping others.

Benefits

• Long term career stability and a clear development path.
• Pension contributions: 10% employer funded plus up to 3% matched.
• Private Medical Insurance: comprehensive cover for you and your family.
• Cycle to Work & Tax Saver tickets: save on your commute.
• Free access to on site gym & wellness support: prioritise your health.
• Enhanced parental & family leave: support when it matters most.
• 24/7 Employee Assistance Programme: confidential mental health and wellbeing services.
• Dynamic working options: hybrid flexibility for home and office balance.