Customer Services Representative - Member Billing Department, Pivotal UK

Pivotal UK - InMotion Ventures 3

JOB DESCRIPTION

Customer Services Representative - Member Billing Department

About Us

InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles.

While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience.

PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything.

THE OUT is reinventing car rental in London by delivering high-end vehicles to customers' doors. No rental desks, no hidden fees, just a smooth, first-class experience.

About the role

As a key member of our Customer Service team, you will play an important role in supporting both brands. This position requires a proactive, self-motivated individual with a strong work ethic who is comfortable working independently while also contributing to a collaborative team environment.

A core focus of the role is supporting customers throughout their contract, including proactively following up on outstanding invoices and negotiating timely payments. Alongside this, you will support a range of administrative and operational tasks across the team, helping to ensure a seamless customer experience.

This role is mainly remote, with occasional visits to our Old Street (London) office.

What You'll Be Doing

• Responding to customer enquiries via phone, email, and live chat
• Resolving queries quickly and considerately
• Monitoring payments and chasing overdue customer invoices
• Supporting departmental tasks such as invoice updates and processing third-party charges
• Keeping clear and accurate records

What We're Looking For

• 2+ years' experience in a customer service role
• A confident communicator who enjoys helping people
• Someone proactive, organised, and able to work independently
• Comfortable handling payment conversations and resolving issues
• Strong attention to detail
• Experience with CRM systems (Salesforce is a benefit, but not essential)

Alongside a supportive and collaborative culture, we offer:

• A permanent contract for long-term stability
• A flexible, remote-first working environment
• 25 days' holiday + bank holidays, plus an extra day off for your birthday
• 2 additional volunteer days to give back to causes you care about
• A competitive salary + discretionary bonus scheme
• Contributory pension scheme to support your future
• Healthcare cash plan for everyday wellbeing

By applying to this position, you agree to allow InMotion Ventures 3 Ltd (Abbey Road, Coventry, CV3 4LF, ) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission to our end client.

We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.

We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months. Here's a link to our privacy policy . In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data.