Customer Services Officer

About The Role

Job Title: Customer Services Officer (2 positions available)

Hours: 37

Salary: HC5 £25,989 - £28,142 per annum

Contract: Permanent & Fixed Term until 31st March 2027

Closing date: 15/06/2026

Positions Available: One permanent and one fixed term until 31st March 2027. Please specify on application which role you are applying for.

The Role

Herefordshire Council are seeking a passionate and knowledgeable Customer Services Officer to join our Customer Services Team. Forming part of the Corporate Services Directorate, the Customer Services Team is a dynamic, multi skilled team. In this role, you will deliver and promote an excellent Herefordshire Council Customer Service to the whole community in accordance with Corporate Customer Service Standards.

What will you be doing?

As a Customer Service Officer, you will deal effectively with and resolve all customer enquiries by providing an excellent telephone, face to face and digital customer service.

About You

• Be a flexible individual able to deliver advice and services on behalf of the council and partner organisations
• Have front line experience, excellent communication skills and a passion for assisting the public and problem solving. The ability to relate well to the whole community is necessary.
• Have GCSE Maths and English grade C or above and a recognised computer skill certificate (ECDL) or equivalent experience.

We Offer

• Competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme
• Salary range of £25,989 - £28,142 per annum
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days annual leave (pro rata) plus bank holidays; you can purchase an additional 10 days per annum during the request period
• Flexible working: including job sharing, part time hours and agile working
• Employee Assistance Programme: 24/7 access to support and counselling
• Professional membership fees paid (based on role requirements)
• Retail, leisure, holiday and health benefits including savings, cash back and discounts

Equal Opportunities & Relevant Eligibility

• Candidates with a disability will be interviewed if they meet essential criteria (Disability Confident).
• Armed Forces Veterans or Reservists will be interviewed if part of the pledge.
• Herefordshire care leavers will be interviewed if eligible.
• Safeguarding and welfare commitments apply; the position may require a Disclosure and Barring Service check.

How to apply

To apply, upload an up to date CV and complete the application form demonstrating your experience, skills and abilities for the role.

Contact: Amy Talboys, Customer Services Supervisor - ; David Pryce, Customer Services Supervisor - .

Please include the reference to the job description and person specification or role profile. The recruitment agency will contact shortlisted candidates.