Customer Services Assistant Manager
Posted 12 hours 12 minutes ago by Old Moat
Bereavement Services delivers approximately 3,000 burial and cremation services annually across our five cemeteries and one crematorium. The Infrastructure Assistant Manager role sits within the Infrastructure Team, responsible for cemetery management, burial service delivery, and grounds maintenance. This role offers an exciting opportunity to join an award winning team and lead continuous improvement initiatives.
Working hours: 35 hours per week. Full time, permanent contract. Essential car allowance and driver licence required.
Responsibilities- Lead, coordinate and supervise the team of Customer Care Officers across two sites, with line management responsibility.
- Oversee day to day workload, assign tasks and allocate resources as required.
- Arrange relevant training and development to ensure staff can deliver the highest standards.
- Conduct performance management discussions and other management tasks.
- Proactively identify opportunities for service improvement, implement change and streamline processes.
- Collaborate with Infrastructure teams at all cemeteries and the crematorium to coordinate tasks and ensure efficient delivery of services.
- Maintain knowledge of processes, guidance and relevant legislation to provide accurate advice to team members and bereaved families.
- Represent the council as part of the management team, attending and contributing to management meetings.
- Valid full driving licence; own car provided for essential car use.
- Previous local government or similar management experience.
- Strong team work and communication skills, initiative, quick thinking, and problem solving ability.
- Desirable: experience in Bereavement Services, delivering high quality customer service, knowledge of IT applications such as Word and Excel.
Essential: Leadership, coordination, supervision and line management of a customer care team; proactive improvement mindset; teamwork with infrastructure teams; up to date knowledge of legislation and guidance. Desired: Bereavement Service experience, customer service delivery, previous management experience, IT literacy.
About UsManchester City Council is the local council for one of the UK's most vibrant and diverse cities. Working for us offers a chance to contribute to a community that leads change and transforms lives.
Benefits- Generous holiday allowance - up to 26 days plus bank holidays, increasing to 31 days after five years; option to purchase up to two additional weeks.
- UK's largest local government pension scheme with life cover.
- Enhanced parental and carers leave.
- Discounts on shopping, holidays, phone contracts, cycle to work scheme, flu jabs, eye tests, and more.
- Learning and development opportunities, onboarding, workshops, training, apprenticeships, and qualifications.
- Good Employment Charter membership with secure, flexible work and strong health & wellbeing support.
- Up to 3 days voluntary leave.
We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, minority ethnic communities, disabled people, and young people.
Support During the Process- Interview adjustments - let us know if you need any adjustments.
- Accessible formats - our ReciteMe tool provides text to speech, translation, adjustable text size, and colour options.
We guarantee assessments for applicants who meet the minimum shortlisting requirements and identify with at least one of the following criteria:
- Members of the armed forces or veterans.
- Current or former care leavers.
- Individuals with a disability or long term condition.
Right to work: a legal right to work in the UK is required; visa sponsorship not available.
Pre employment checks - required role specific checks will apply.
Support for adjustments - we will source necessary aids and adaptations where possible. If a task proves unachievable, we will consider redesigning parts of the role.
Contact: Ria Page - . For more information or general queries, email .
Artificial Intelligence (AI) UsageAI can be a useful tool to support your application. All examples and statements must be truthful, factually accurate, and derived from your own experience. Plagiarism or AI generated content presented as your own may result in withdrawal or disciplinary action.