Customer Services Assistant

Type, Location Full-time, Permanent - Loughborough Branch

Team Branches and Savings

Reporting to Branch Manager

Company Background

For over 150 years Loughborough Building Society has been helping people buy their homes and save for their future and is proud to have remained an independent, mutual provider of mortgages and savings.

What are we looking for?

We're seeking an experienced, confident and customer-focused individual to join our branch teams in Loughborough and Anstey.

About the role

This role is dedicated to providing a first-class service to our members in a face-to-face environment.

This is an ideal opportunity for an individual with strong customer service skills to gain experience in a busy and highly regulated environment. A background in financial customer services or an associated sector would be an advantage but is not essential.

To be successful in this position, you will be a team player with a 'can do' attitude. Furthermore, you will have strong communication skills and confidence with IT systems and technology. You may also be required to work at alternative locations from time to time.

Full job description for the role can be found here.

Behaviours

• Focus on Member - Exceeding the expectations of our internal and external customers.
• Focus on Society - Knowing where we want to be, what success looks like and exceeding expectations. Taking personal responsibility for achieving excellent business results.
• Focus on Teamworking - Working together continuously and promoting co-operation to achieve our business objectives.
• Focus on Improvement - Continuously strive for innovative and better ways to deliver our business
• Focus on Self - Meet future challenges by building knowledge and experiences and acting as a role model for personal development
• Flexible working - a great work / life balance with our flexible working scheme and Hybrid working patterns.
• Rest and relaxation - 25 days holiday entitlement (pro-rata for part timers) plus bank holidays
• Life Assurance - 4x salary death in service benefit.
• Employee pension scheme through Aviva with 7% company contributions, increasing to 12% with 5 years complete service.

Closing date for applications is 26 th June 2026.

We anticipate holding interviews in the week commencing 29th June 2026.