Customer Services Assistant

Salary: £14.36 - £15.07 per hour

Hours of work: 6 hours per week, 9.15am - 3.15pm every Saturday

Contract type: Permanent

About the Council

Chippenham Town Council is one of the largest councils in the town and parish sector. We are committed to equality of opportunity and offer good benefits including a generous pension and free staff parking where available.

All about the role

This is an opportunity to join our Customer Services Team based at the Town Hall. The Town Council is a pro active organisation providing a wide range of services, facilities and amenities for our community, including the Neeld, Town Hall, Stanley Park Sports Ground, Chippenham Museum, John Coles Park, Environmental Services and London Road Cemetery.

Acting as the first point of contact for customers and visitors, you will be an ambassador for the council, offer information on local activities and events and sell tickets for the Neeld box office.

We are looking for a confident, enthusiastic, reliable person with excellent inter personal communication skills to join the team. Previous experience of working in a customer services function is required.

There will be opportunities for additional shifts Monday Friday to cover annual leave.

Special Conditions of the Post

• To assist as far as reasonably possible with cover for leave, sickness and other absence of colleagues.
• To be a designated key holder (not including out of hours call out).
• If agreed with management for operational reasons, to work in a broadly similar role at any other Town Council facilities.
• Train to acquire new skills and develop existing skills as required.
• The postholder will undertake any other duties required by the management of the Town Council which are applicable to the grading and nature of the post and which do not change the general character of the duties or the level of responsibility entailed.
• The postholder must take reasonable care in respect of the health and safety of themselves and any other persons who may be affected by their work and report any hazardous conditions or practices which may cause injury to people or property.

Primary Relationships

• Line managed by the Head of Communications and Customer Services, supervised by the Customer Services Team Leader.
• Works with other Customer Services Assistants and Casual staff.
• Regularly interacts with members of the public, Councillors, Council staff and contractors.

Person Specification Essential Experience and Knowledge

• Working in a customer service environment.
• Principals of good customer service.
• Educated to GCSE standard or equivalent, including maths and English.

Essential Skills and Attributes

• Ability and confidence to work alone.
• Ability to multitask and adapt quickly to changing situations.
• Ability to deal with a range of people in a professional and courteous manner.
• A proactive approach to work.
• Willingness to work flexible hours including weekends and Bank Holidays as required.
• IT, including Excel and Word.
• Communication.
• Organisation.

Desirable Experience and Knowledge

• Website editing.
• Use of databases.
• Understanding of Local Authority processes.
• Cash handling.
• Lone working.

Equal Opportunities

Chippenham Town Council aims to be an Equal Opportunities Employer and has equal opportunities policies with which you are expected to comply at all times. The Council condemns all forms of harassment and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias, irrespective of disability, race, religion or beliefs, nationality, ethnic origin, age, sexual orientation, gender or marital status.