Customer Services Assistant

Overview

Location: On site / Barnstaple, UK
Job Type: Casual / Part-time
Sector and sub sector: Arts Hospitality
Hourly Fixed Salary: £12.71

About Landmark Theatres

Landmark Theatres is a portfolio of regional venues in North Devon and Peterborough receiving a wide variety of arts and cultural opportunities for local communities. This includes major touring productions, high-profile live music acts, stand-up comedy, dance, theatre, and new writing. We also produce high-quality Musicals, Drama and Family productions including our annual family Pantomime in Peterborough.

Our venues consist of: Queen Theatre, Barnstaple (650 seats); Landmark Theatre, Ilfracombe (450 seats); the New Theatre Peterborough (1,100 seats); and the Key Theatre Peterborough (112 & 360 seats). We are among Arts Council England's National Portfolio and work with partners such as Birmingham Royal Ballet, The National Theatre and Paines Plough.

We receive a grant to support our artistic mission and develop new talent across North Devon and Peterborough. We are building a new producing theatre organisation outside London for the first time in a generation.

Landmark Theatres is a value-led organisation: innovate, include, collaborate, empower, sustain. We are committed to diversity and inclusion and to making our workforce representative of the communities we serve.

LANDMARK THEATRES LTD

Customer Services Assistant

Job Title: Customer Services Assistant

Responsible to: Hospitality

Place of Work: The Queens Theatre and The Landmark Theatre

Hours of Work: Casual hours as required

Salary: £12.71 or age-related National Minimum Wage Equivalent

Contract: Casual Contract

Pension: Company Pension Scheme available

Start Date: As soon as possible

Summary of Role

The Customer Services Assistant is responsible for delivering outstanding customer service to patrons of the theatres. This role involves a variety of tasks, including providing information about performances, serving food and beverages, maintaining cleanliness, and ensuring a welcoming and enjoyable atmosphere for all visitors. The assistant will work closely with other team members to support the smooth running of the theatre and cafe operations.

Responsibilities

• Operate a variety of sales points including (but not limited to) bars, cafés, ice cream sales, merchandise and roaming
• Assist with audience seating, monitor audience behaviour and maintain safety and comfort throughout the event
• Operate till points and the correct use of all associated sales technology
• Pro-active contribution and participation in all sales incentives and upsell schemes
• Ensure the safety & security of all visitors with support from the senior team
• Adhere and execute emergency and evacuation procedures
• Maintain the cleanliness & tidiness of all Front of House areas, including deep-cleans as required
• Ensure Front of House areas are operated in a professional and safe manner
• Comply with health & safety standards, venue licensing laws; Food Safety policies and legislations as advised by venue leadership
• Adhere to Landmark Theatres Policies and Procedures and Health & Safety procedures

Customer Service

• Maintain customer service standards that guarantee excellence in all aspects of service
• Act as the face of Landmark Theatres and respond to enquiries, feedback or complaints professionally

Environmental Impact & Ethics

• Dispose of waste in a manner that supports achieving "zero to landfill" and reduces plastic use, in line with Landmark Theatres values

Finance

• Adhere to organisational financial policies ensuring GDPR compliance
• Knowledge of required financial reporting as requested

Other Responsibilities

• Dress in accordance with Landmark Theatres uniform policy
• Undertake training as relevant to the post
• Carry out other duties as reasonably required to support Landmark Theatres

All applicants will receive a response regardless of shortlisting outcome.

Apply for this position

To apply, please follow the organisation's standard application process. Note: The original form fields and questions are presented in the posting, but are not reproduced here in this refined description.