Customer Services Advisor (Telephony/Planning/Reception)

About The Role

North Norfolk is a fantastic place to live, work and visit - covering over 360 sq miles of coastal and rural environment, with a population of over 100,000 people living in 120 distinct communities. Our district is one of England's top holiday destinations and a place where people positively choose to live.

This is a position based within the Customer Services team where we act as the first point of contact for the council. We provide advice, information, direction and resolution to our customers on a wide range of council services, demonstrating customer service excellence at all times. We provide this service via all access channels.

After an initial period of training and subject to satisfactory performance, all our advisors have the opportunity to work part time from home as part of this role.

We are currently undergoing many exciting changes across the organisation. You will be joining a busy Customer Services team at an exciting time, as we embark on a journey of improving our customer focus, welcoming a fresh approach to enhance our customers' experience.

This part time position is 25.5 hours per week.

About You

The ideal candidate will be forward thinking, self motivated and naturally add enthusiasm to the dynamics of the current team whilst supporting the demands of the organisation.

If you are committed and motivated by a desire to provide excellent customer service, this role could be for you.

Benefits

We have a supportive culture that enables our people to learn and grow through attending courses, e learning, and their daily job roles. We provide excellent opportunities for communication through updates from Directors and the Chief Executive. Our onsite recognised union is UNISON.

• employee assistance program
• discounts portal
• salary sacrifice schemes (bikes, home electricals and EV car leasing - available after completion of probation period)

You will also enjoy:

• good work life balance, with many roles following our hybrid approach to work (if your role supports hybrid working, we ask that you have a stable and reliable internet connection)
• 25 days holiday per year, plus bank holidays, increasing to 30 days after 5 years' service (assuming the role is full time)
• access to an excellent local government pension scheme based on your local authority career average earnings

Additional Requirements

The post requires a basic DBS check.

Equal Opportunity Statement

We encourage applications from all suitably qualified persons regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.