Customer Services Administrator - 10 month contract (Hybrid)

Customer Service Administrator - 10 month contract

Zurich Life Assurance plc is looking for a Customer Services Administrator to focus on understanding and responding to what matters to customers. We are seeking a highly motivated individual with excellent communication skills.

Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans.

Initially, due to the nature of the role full time attendance in the office will be required but over time it will evolve into a hybrid based role. Please discuss flexibility requirements in the interview.

This role may be available part time or full time, as we want the best people for our roles and recognise that sometimes those people aren't available full time.

Your Role

• Ensuring that our customers come first is a key responsibility of the role
• Dealing with clients/members, brokers/employers and other stakeholders over the phone
• Processing a number of client/member requests through the new business stage / life cycle of their policies, ensuring requests are processed in accordance with product rules and the company's processes and procedures
• Complaints handling
• Interacting with other areas of the business (e.g. Sales, Propositions, Compliance) to improve processes

Your Skills and Experience

• Excellent interpersonal and communication skills, particularly on the phone
• Ability to work in a dynamic team environment
• Well organised, results driven and capable of working to tight deadlines
• Good working knowledge of Outlook, Microsoft Word and Excel
• Third level qualification in a relevant area (TBC)
• Willingness to undertake a relevant professional qualification that meets Central Bank Minimum Competency Requirements
• Previous experience in a customer facing role (an advantage)

Additional Information

Primary work location is Blackrock. Position is Dublin based. The work is office based for at least the first four to six months.