Customer services

Nexeo Belgium is looking for a Customer Services Assistant to join the Facilities Service Desk of one of the top financial institutions in Belgium.

As part of the Facilities department, you will act as a key point of contact for internal clients, ensuring seamless support, proper coordination, and high-quality service delivery in facilities management.

As part of your role, you will:

• Handle incoming requests and issues via phone, email, or internal ticketing tools
• Provide first-line support and guidance for all facility-related matters (workspace, equipment, maintenance, etc.)
• Ensure accurate registration and follow-up of service requests using facility management tools
• Coordinate with internal teams and external service providers to ensure timely resolution
• Support the Facilities team in process improvement and reporting activities
• Contribute to a positive experience for employees by delivering friendly and solution-oriented service

Your profile:

• You have at least 5 years of relevant experience in customer service or facility management
• You are fluent in Dutch and French; good knowledge of English is a plus
• You have a Bachelor's or Master's degree in a relevant field
• You are familiar with Facility Management tools (Archibus knowledge is a strong asset)
• You have experience in a call center or helpdesk environment
• You are client-oriented, friendly, patient, and eager to learn
• You enjoy working in a structured, service-driven environment and can manage multiple requests with professionalism

Work location:

Hybrid model - 50% on-site / 50% remote

Location: Brussels, Belgium

We offer:

• A competitive salary and benefits package
• A dynamic and collaborative work environment
• Opportunities to grow your skills in facility and customer service domains
• The chance to support a high-performing infrastructure for a leading financial player

Interested in delivering great customer experiences in facilities support?

Apply now and join Nexeo Belgium.