Customer Service Team Lead Hybrid (Birmingham)

Tp-8f723eaf in Birmingham is seeking a Team Leader to coach and mentor a UK banking customer service team. Hybrid role, permanent contract, 40 hours per week.

You will drive performance against quality and productivity targets, ensure compliance with client rules, foster a positive culture, and develop staff through coaching and regular reviews. Banking experience is desirable; strong communication and a customer-centric mindset are essential.