Customer Service Team Lead - People-First & Impactful

Mears Group in Manchester is seeking a Customer Services Team Leader to guide a fast-paced frontline team delivering repairs, rents, tenancies and related services. You will coach agents, resolve issues, and ensure service levels are met with empathy for vulnerable customers.

This 12 month contract offers a structured, people-first leadership role with coaching, development and progression opportunities. Support functions include coaching, performance management and data reporting to drive