Customer Service Team Lead - Hybrid (UK/EMEA)

FyrFly Venture Partners is seeking a Supervisor for Customer Service to lead the Apsley-based team. This full-time hybrid position involves overseeing customer service operations, ensuring high-quality standards, and training staff. You will engage in leading a dedicated team while maintaining effective communication and relationships with various stakeholders.

The ideal candidate has proven experience in managing Customer Service teams within complex organizations. The role involves active participation in quality assurance and customer engagement to enhance service delivery and satisfaction.