Customer Service Team Lead - Hybrid (OTC & CX)

Henkel Ltda. in Hemel Hempstead is seeking a Customer Service Team Leader to oversee the CSX team, drive end-to-end customer experience, and coordinate Order to Cash and CRM activities.

You will coach staff, monitor KPIs, and partner with Sales, Marketing and Supply Chain to deliver reliable service and continuous improvements. The role emphasizes stakeholder communication, data quality in CRM, and a proactive approach to problem solving within a hybrid work setup.