Customer Service Team Lead - Hybrid Leadership & Impact

Publica Group Ltd is seeking an experienced Customer Service Team Leader to support delivery of excellent customer service across our partner councils. You will lead a team of Customer Service Advisors, ensuring efficient, high-quality, resident-focused service and maintain service standards.

The role involves managing daily operations, workload allocation, resource planning and performance management. You will coach through one-to-one meetings, appraisals and mentoring to develop skills and