Customer Service Team Lead - German & Austrian (Hybrid)

A leading fashion retailer in Leicester seeks a Customer Service Team Manager to lead the DE/AT customer service team. This role focuses on building engagement, driving team performance, and creating a culture of customer excellence. Ideal candidates will have proven team management experience in customer service and strong coaching skills. The position offers a competitive salary, bonus scheme, and numerous employee perks including discounts and generous holiday allowances. This is a hybrid role with flexible working arrangements.