Customer Service Team Lead - Fintech & Data-Driven

Zopa is seeking a Customer Service Team Leader to manage and coordinate a team providing exceptional service to customers. This role is crucial for supporting team objectives, monitoring performance, and ensuring adherence to service standards. The position offers a hybrid working model, requiring two days in the London office. Ideal candidates will have experience in customer service leadership, strong analytical ability, and excellent communication skills. Join Zopa in creating a diverse and inclusive workplace.