Customer Service Supervisor - Sales

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home! What you'll be doing: Supervise and support the customer service team, providing guidance and feedback to improve performance. Monitor team metrics and performance to ensure targets are met and operational goals are achieved. Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions. Develop and implement customer service strategies to enhance the overall customer experience. Analyse customer feedback and service trends to identify areas for improvement. Collaborate with other departments to streamline processes and improve communication. Prepare reports on team performance and customer satisfaction metrics for management review. Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members. Stay updated on industry trends and best practices in customer service. Working Hours: Hours will be between 07:00 to 17:00 Monday to Friday and every other Saturday morning 08:00 - 12noon What We're Looking For Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world. Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness. Pride - You take pride in your work and are dedicated to producing top-notch results. Experience within a Builders Merchants is essential. Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations. Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career. Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks! What's Next If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. can't wait to hear from you! At Jewson , we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. Jewson are looking for a Customer Service Supervisor (Sales) to join the successful and supportive team at their Southampton Burlesdon Rd branch.With branches from the Scottish Isles to Penzance, our customers are never far from expert advice, reliable service, and the highest-quality building materials. With over 450 Jewson branches whatever the trade we've got what our customers need, from everyday essentials to specialist equipment. If you're interested in working with us but unsure about which role suits you best, don't hesitate to reach out to us at . We look forward to hearing from you!