Customer Service Specialist Export

Nupik by deSter is a relevant player in foodservice packaging and tableware. As we expand our operations, we are looking for motivated individuals who are eager to grow and excel in a dynamic environment.

We are seeking a Bilingual Support Specialist to join our sales team. This role is crucial for managing our customer service-sale support, shipping, and commercial assistance. You will interact directly with our diverse international client base across different countries, being necessary to be fluent in English and Spanish.

Role Description

The Customer Service Representative will be responsible for answering customers' inquiries, providing assistance and resolving issues through the different communication channels (phone, email, chat). Additionally, the representative will write reports and perform other administrative duties as required.

Key Responsibilities

Provide post-sales support and manage customer service inquiries.

Handle shipping coordination and ensure timely delivery of products.

Assist the commercial team by providing necessary support and information.

Maintain strong relationships with clients and address their needs effectively.

Requirements

Proficient in English and Spanish.

Excellent interpersonal and communication skills.

Ability to handle commercial engagements and customer interactions.

A desire to grow within an innovative company

Qualifications

Customer Service Representatives and Customer Support skills

Customer Satisfaction and Customer Experience skills

Mandatory to communicate effectively in English, Spanish, and French

Excellent problem-solving and conflict resolution skills

Experience using customer service software and databases

Advanced SAP knowledge

High level of patience, empathy, and professionalism

Contract

40h/week . Monday - Friday

Date of entry: June