Customer Service Specialist
Posted 1 day 6 hours ago by Jobtailor
Permanent
Full Time
Customer Service Jobs
Kent, Maidstone, United Kingdom, ME141
Job Description
Responsibilities 
- Handling customer enquiries via our call management system with accuracy and care
- Investigating and resolving issues promptly within service guidelines
- Managing urgent orders, returns, and complaints with empathy and efficiency
- Liaising with internal departments to ensure smooth communication and service delivery
- Maintaining customer profiles and proactively managing service changes
- Excellent communication skills - both written and verbal
- Strong organisational and time management abilities
- A customer-focused mindset with a proactive approach
- Team player with a positive attitude and a willingness to learn
- Good IT skills (Word, Excel; bespoke systems experience is a bonus)