Customer Service Specialist
Posted 3 days 3 hours ago by Chase and Holland Recruitment Ltd
£30,000 - £34,000 Annual
Permanent
Full Time
Temporary Jobs
Yorkshire, Sheffield, United Kingdom, S5 9
Job Description
Customer Service Specialist - Sheffield - Up to £34,000 (Hybrid) Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Specialist to join their passionate and dedicated team. This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer order process, including complex and export orders. Benefits:
- Flexible working hours
- 25 days holiday plus BH
- Hybrid working
- Competitive salary
- Excellent working environment
- Liaising between sales colleagues and customers to clarify orders, being a main point of contact and developing customer relationships
- Ensuring orders are processed in a timely fashion in order to meet cut-off deadlines
- Handling incoming customer enquiries/queries regarding products, order adjustments, complaints, timescales and more complex orders
- Organising all documentation and certifications as necessary for export orders
- Working cooperatively within the Customer Service team to support across the use of Salesforce, export orders, complaints, new product information and IT enhancements
- Supporting in the coordination of all customer-service activities including shipments, inventory levels, orders and sales activities
- Proven customer service experience within a similar role
- Excellent communication skills, able to work effectively within a team and build customer relationships
- IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc