Customer Service Specialist

Customer Service Specialist
Customer Service Specialist

The location of the role is Chalfont St Giles, Buckinghamshire (hybrid working - 3 days per week in the office).
The contract is until December 2026 initially.

The pay rate on offer is £12.99 per hour.

Working Arrangement

• Monday - Friday
• 8am - 6pm
• People on different shift patterns. In the beginning 8:30 - 5pm / 8-4 / 9-6
• Need to be flexible
• Hybrid working policy - home on Mon / Friday
• Need to be flexible and be able to go in 5 days p/w if needed

Job Description Summary

This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences.

Key Responsibilities

As part of the Service Operations team (Business Operations, Service Centre & Planning, Logistics), you will:

Customer & Field Engineer Coordination

• Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.
• Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
• Handle escalations and ensure timely, customer-focused resolutions.

Operational Support & Logistics

• Support internal teams with tools, parts, and transport logistics.
• Resolve courier and supply chain issues to maintain service continuity.
• Collaborate with global logistics and planning teams to optimize service delivery.

Contract & Billing Execution

• Administer service contracts and manage non-contract service activities.
• Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
• Manage purchase orders, payables, and dispute resolution in alignment with the organisation's compliance standards.

Cross-Functional Collaboration

• Partner with Legal, Tax, and Compliance teams to ensure regulatory alignment.
• Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts.
• Support transformation projects that enhance operational efficiency and customer satisfaction.

Qualifications & Requirements

• Experience in a high-volume, customer-centric environment.
• Background in service coordination, logistics, billing, or contract administration.
• Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
• Strong communication, organizational, and analytical skills.

Preferred Attributes

• Proactive problem-solver with a continuous improvement mindset.
• Strong stakeholder engagement and relationship-building capabilities.
• Ability to adapt in a dynamic, regulated environment.
• Experience in healthcare, med tech, or other regulated industries is advantageous.